Not everything that fails is a usability problem.
Karis is a UX researcher specializing in public-sector systems. Her early work began with foundational usability studies, which quickly revealed that service failures are often rooted in data silos, policy misalignments, and technical infrastructure, rather than the interface alone. This led her practice to transition into a deep, systemic research approach.
Her work today focuses on evidence-based synthesis and service evaluation to support AI-supported decision-making and complex service delivery.
Her experience spans education, health, clean energy, and social services, with an emphasis on institutional constraints. Throughout every project, she prioritizes ethical rigor, cultural sensitivity, and accountability in high-stakes public-sector contexts. 🇨🇦
Her work today focuses on evidence-based synthesis and service evaluation to support AI-supported decision-making and complex service delivery.
Her experience spans education, health, clean energy, and social services, with an emphasis on institutional constraints. Throughout every project, she prioritizes ethical rigor, cultural sensitivity, and accountability in high-stakes public-sector contexts. 🇨🇦
TCPS 2 CORE–certified by the Government of Canada, she has experience conducting research with diverse communities, including Indigenous groups, newcomers, and racialized populations. This practice ensures that complex digital transitions remain inclusive and aligned with provincial and federal ethical standards.
Research Strategy
Research is conducted through iterative, evidence-based cycles designed to support informed decision-making. Karis draws from a toolkit of 100+ methods, selected and adapted based on research goals, timelines, and systemic constraints.
Design Tools
Below are selected UX research methods that contribute to an evidence-based approach to simplifying complexity and supporting service delivery in public-sector systems.
Testimonials​​​​​​​
Recommendations from past fellow workersÂ
