Not everything that fails is a usability problem.
Karis is a UX researcher working on applied research for government and public-sector digital systems. The work focuses on evidence-based research, synthesis, and service evaluation to support effective service delivery and public outcomes.
Experience spans public-facing domains including education, health services, clean energy, and social services, with an emphasis on institutional environments and implementation constraints. Research practice prioritizes ethical rigor, cultural sensitivity, and accountability in public-sector contexts.
TCPS 2 CORE–certified by the Government of Canada and has experience conducting research with diverse communities, including Indigenous groups, newcomers, and racialized populations. Research practice prioritizes ethical rigor, cultural sensitivity, and accountability in high-stakes public-sector contexts.
UX Process
Research is conducted through iterative, evidence-based cycles designed to support informed decision-making in public-sector contexts. Drawing from a toolkit of 100+ qualitative and quantitative UX research methods, selected and adapted based on research goals, timelines, and institutional constraints.
Design Tools
Below are selected UX research methods that contribute to an evidence-based approach to simplifying complexity and supporting service delivery in public-sector systems.
Testimonials
Recommendations from past fellow workers
